Support

Write to support@stoneandglaze.com. A person reads every email. It helps to say which iPhone and iOS version you have.

My purchase isn't showing

Open the speaker button at the top right, then tap Restore purchase. Use the Apple Account you bought with. This brings back the unlock and any stone styles.

Does the game stop my podcast or music?

No. Stone & Glaze never stops another app's sound. If your audio stops, check that it wasn't paused from Control Center. The game's own sounds can be turned off under the speaker button, and they follow your phone's silent switch.

What's free?

Your first 3 full runs. After that, one purchase lets you play for as long as you like. A run in progress is never cut off.

Did I lose my run?

Runs are saved on your phone as you play, with every piece where it was. Quitting or restarting the phone keeps them. Deleting the app deletes your run, shelf and best score, because nothing is stored anywhere else.

How do stone styles work?

Open the stone styles from the speaker button or the shelf. Each kit is a single purchase, or get all four together. A kit changes only how the pieces look. Glazed pebbles are always included.

Refunds

Purchases go through Apple, so refunds are requested from Apple at reportaproblem.apple.com.